Ts & Cs
Policies & Terms and Conditions
Please note: some policies may vary depending on your room, special offers and other conditions. Please check information at time of booking.
Smoking
We operate a non-smoking policy throughout. This means that you may not smoke in any public area or in your bedroom. Anyone suspected of smoking in their bedroom will be subject to a deodorisation charge of £100 and may be asked to leave immediately.
Reservations
All reservations must be secured with a valid credit card. For internet bookings and special offers, advance payment is required. For reservations up to seven nights, full payment in advance. For over seven nights, the first week will be payable in advance. Reservations are not confirmed until you have received confirmation from us by email, letter or telephone. Reservations can only be accepted from those aged 18 years or older.
Payment
We accept most major credit and debit cards. Sorry, no cheques.
Cancellation
Online bookings and special offers are subject to a non-refundable deposit of one night's accommodation charge. Other bookings: if you cancel your reservation at least 48 hours prior to arrival date, no fee will be charged. If cancelled within 48 hours of arrival date, the first night will be charged. In case of no-show, the total price of the reservation will be charged.
Check In
You may check in from 2.00pm until 9.30pm. Later check-ins can be arranged, please advise us in advance of your arrival time if after 6.00pm.
Check Out
Check out is 11.00am. After this time your room key will no longer work. If you require late check out, please let us know. There may be a charge for this.
Pets
Pets are very welcome. During the low season, pets stay free. At other times, there is a £5 charge for pets per night, with a maximum of £25 payable, not matter how long your pet stays. Please let us know your pet's special requirements in advance and we'll do our utmost to make his or her stay an enjoyable one.
Children
Children are charged at the same rate as adults.
Taxes, VAT & Service Charge
There is currently no tax or VAT payable on room rates. Service is included.
Internet
High speed WiFi internet is availablein all areas and guest bedrooms free of charge. We reserve the right to ask for a (fully refundable) deposit on equipment.
Parking
On street Pay and Display parking is available on the seafront and surrounding side streets. The Royal provides guests with free parking vouchers for permits bays.
Special Requests
Please advise us of any special requirements or requests - from a morning newspaper to a theatre trip - we'll be happy to help.
Disabilities and Special Needs
We welcome everyone and are committed to providing an excellent quality of service to all our guests and visitors. We have an active inclusion policy for guests with disabilities and are constantly striving to improve our facilities. Currently we are in the process of adding facilities for visually impaired people. Unfortunately due to its age and structure, our property does not have a lift and is therefore unsuitable for wheelchair users and those who have difficulty with stairs.
